World Retail Podcast
The World Retail Podcast is here. We have now taken the World Retail Congress content from beyond the stage to give you year round insight from retail leaders across the globe.
Series One of World Retail Podcast, 'Disrupt or Be Disrupted' brings together retail leaders and industry experts to share their experiences and insights into today's challenging retail industry.
All Episodes
New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation
In this episode of the World Retail Podcast, we explore how Lowe's is revolutionizing customer experience through digital transformation and artificial intelligence. Join me as I engage in an insightful conversation with Joe Cano, the SVP of Digital and Ecommerce at Lowe's, and John Dubois, EY's Americas AI Strategy leader. We delve into the evolving landscape of retail, discussing strategies that leverage AI to enhance customer interactions, streamline operations, and drive growth. Joe shares his vision for a seamless omnichannel experience and the innovative initiatives he's championing, including the launch of Lowe's Marketplace. Together, we unpack the implications of AI on consumer expectations and the future of retail. Tune in to discover how Lowe's is positioning itself as a leader in the industry's next chapter.
New Rules, New Retail: How Dollar Tree is Maximising Profit Through Smarter Stock Optimisation
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman of World Retail Congress is joined by Mark Adams, SVP of Planning and Inventory Management at Dollar Tree, and Jennifer Fagan from EY to delve into the strategic shift from viewing inventory as a cost center to a growth lever. We discuss the balance between central strategy and local needs, the importance of private labels, and how partnerships and technology are crucial for efficient stock flow. Tune in to discover how Dollar Tree's innovative approaches are setting new standards in retail.
New Rules, New Retail: How LVMH is Redefining the Luxury Experience
Join Niamh Stone, Programme Director of World Retail Congress, as we explore how LVMH is redefining luxury retail in this new episode with EY. We are joined by Gonzague De Pirey, LVMH's Chief Omni-Channel and Data Officer, and Rachel Daydou from EY France. We delve into the evolving luxury landscape, discussing the slowdown in aspirational luxury spending and the critical role of physical stores. Discover how LVMH and other maisons are enhancing client experiences through omnichannel strategies and unique brand extensions like Bvlgari Hotels. Tune in for an insightful conversation on the future of luxury retail.
New Rules, New Retail: Anko Global’s CEO discusses new paths to growth
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the customer experience. In this first episode, ‘Exploring New Paths to Growth’, World Retail Congress chairman Ian McGarrigle is joined by Ian Bailey, Chairman of Anko Global and former CEO of Kmart Group and Malin Andree, EY Global Retail and Europe Central Consumer & Health Leader, to discuss: · Why value retail is reshaping consumer demand · How private label is evolving into a key growth engine · The role of AI in driving design, supply chain, and operational efficiency · How Anko Global is helping international retailers accelerate innovation Listen now to hear how retail leaders are rewriting the rulebook for success..png)