New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation
World Retail Podcast
In this episode of the World Retail Podcast, we explore how Lowe's is revolutionizing customer experience through digital transformation and artificial intelligence. Join me as I engage in an insightful conversation with Joe Cano, the SVP of Digital and Ecommerce at Lowe's, and John Dubois, EY's Americas AI Strategy leader. We delve into the evolving landscape of retail, discussing strategies that leverage AI to enhance customer interactions, streamline operations, and drive growth. Joe shares his vision for a seamless omnichannel experience and the innovative initiatives he's championing, including the launch of Lowe's Marketplace. Together, we unpack the implications of AI on consumer expectations and the future of retail. Tune in to discover how Lowe's is positioning itself as a leader in the industry's next chapter.
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