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Consumers: The Power of Agentic AI: What Comes Next?

Consumers: The Power of Agentic AI: What Comes Next?

World Retail Podcast
• 46 min
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In this episode of the World Retail Podcast, Niamh Stone, Programme Director for World Retail Congress, steps in for our usual host to explore the transformative power of agentic AI in retail. Joined by experts Gillian Simpson and Heidi O'Leary from Deloitte and Kulvinder Hari from Salesforce, the group delves into how AI is reshaping customer and employee experiences. While the technology is still in its experimental phase, its potential is undeniable. Hear how agentic AI can streamline operations, enhance customer interactions, and offer innovative growth opportunities. From optimizing mundane tasks to redefining digital storefronts, agentic AI is set to revolutionize the retail landscape. Tune in to discover how retailers can harness this technology to drive efficiency and enrich consumer experiences.