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AI: Hype vs Reality - Leadership and change management in the new world with Falabella

AI: Hype vs Reality - Leadership and change management in the new world with Falabella

World Retail Podcast
• 43 min
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Join me, Ian McGarrigle, on the World Retail Podcast as I sit down with Enrique Ostalé, Chairman of Falabella and Catherine Brien, Partner and Managing Director at AlixPartners, to explore the realities of AI in retail. As part four of our series on AI: Hype vs Reality, we delve into Falabella's innovative use of AI across its diverse ecosystem, spanning financial services and retail. Enrique shares insights from his extensive experience, including lessons from his time at Walmart, on navigating digital disruption and fostering a culture of innovation. We discuss the balance between centralisation and decentralisation in change management and how AI is reshaping customer experiences and profitability. Tune in to uncover how Falabella is leveraging AI to drive transformation in Latin America's retail landscape.