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AI: Hype vs Reality - Revolutionising the Customer Experience Across all Touchpoints with Fnac Darty

AI: Hype vs Reality - Revolutionising the Customer Experience Across all Touchpoints with Fnac Darty

World Retail Podcast
• 45 min
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Welcome back to another series of the World Retail Podcast! In series three, we are joined by AlixPartners to explore the impact and application of AI in retail. In Episode 1, we sit down with Olivier Theulle, Chief Ecommerce and Digital Officer, Fnac Darty, and Olivier AbtaN, Partner and Managing Director, AlixPartners, to uncover how AI is already reshaping every touchpoint of the customer journey — from smarter product searches to AI-driven customer care.