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Consumers: The Shifting View of Data & AI to Enhance the Customer Experience

Consumers: The Shifting View of Data & AI to Enhance the Customer Experience

World Retail Podcast
• 34 min
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Join this episode of the World Retail Podcast as we explore the evolving landscape of luxury retail with Alicia Samuel, SVP of Information Technology at Holt Renfrew. In this episode, Consumers: The Shifting View of Data & AI to Enhance the Customer Experience, we dive into how Holt Renfrew is leveraging data and AI to transform the luxury customer experience alongside Jennifer Lee, Vice-Chair and Partner, Deloitte. Discover how Alicia is balancing the art and science of luxury retail, implementing foundational technologies, and navigating change management to enhance personalization and efficiency. This insightful conversation, produced in partnership with Deloitte, offers a glimpse into the future of retail innovation and customer-centric strategies. Tune in to understand how Holt Renfrew is redefining luxury for a modern, discerning clientele.